Getting started
Welcome to Neo-Capital
Neo-Capital is bookkeeping and accounting software for small businesses and for the accountants who keep their books. This manual covers Neo-Capital Desktop, the version you install on your own Windows or Mac computer.
What Neo-Capital does
Neo-Capital keeps a complete set of books for each business you run. In everyday use you:
- Bring in your bank and credit card transactions, from a bank feed or by importing statements (CSV, OFX/QFX/QBO or PDF).
- Review each transaction and give it a category. Rules fill in the category for charges that repeat, and you confirm them.
- Send invoices and estimates, record payments, and enter the bills you owe.
- Keep your customers, vendors, and the products and services you sell.
- Reconcile your accounts against your bank statements.
- Read your reports: profit and loss, balance sheet, cash flow and more.
- Prepare for tax time in the Tax Center, with your deductions, estimated taxes, 1099s and the tax form your business files.
Underneath, every tier uses the same double-entry accounting engine. You do not need to know double-entry accounting to use Basic. Pro and Firm show the accounting tools directly.
Desktop and Online
Neo-Capital comes as two products that share the same engine and the same three tiers.
| Desktop | Online | |
|---|---|---|
| Where it runs | A program you install on Windows or Mac | Your web browser, at app.neocapital.app |
| Where your books are stored | On your own computer | On our servers, encrypted |
| How you pay | A one-time license | A monthly or yearly subscription |
| Bank feeds | SimpleFIN, which you pay for directly, or Plaid when Connected is on. Statement import always works. | Plaid, included |
| Updates | You install them from Help → Check for updates | We update it for you |
| Other devices and your team | Optional, with the Connected subscription | Included |
This manual is the Desktop manual. Where Online works differently, the Online manual says so.
Basic, Pro and Firm
Both products come in three tiers.
- Basic is simple bookkeeping for one business, in plain English. You sort transactions into categories instead of working in a chart of accounts, and your books are kept on a cash basis.
- Pro is full double-entry accounting. It adds the chart of accounts, account registers, the general ledger, journal entries, the trial balance, closing the books, purchase orders, inventory, classes, time tracking and more.
- Firm is Pro with unlimited businesses, for accountants and bookkeepers who keep books for clients. It adds client dashboards you can publish.
The chapter Editions and plans explains exactly what each tier includes and what it costs.
How this manual is organised
The manual is split into chapters, grouped in the manual's sidebar. The groups follow the order you set up and use your books: getting started, the Dashboard, bank feeds and review, your books, sales, expenses, tax, reports, planning, AI, your workspace (sharing, more businesses, integrations and the Ads add-on), moving your books from another program, and reference chapters such as backups and troubleshooting.
Each chapter says which tier has a feature. When a feature needs the Connected subscription, Neo-Capital AI or another add-on, the chapter says so. Some features are switched off until you turn them on in the gear menu under What you use; the chapter tells you when that applies.
The names in bold are the exact words you see on screen: page titles, sidebar entries, buttons and menu items. A path such as Sales → Invoices means: click Sales in the sidebar, then Invoices under it.
Opening this manual in the program
To open the manual inside Neo-Capital, click Settings at the bottom of the sidebar, open Help, and choose User manual. The Get Started page also has a Read User Manual button.
The manual opens in a window with the chapters on the left and a Search the manual… box at the top. Type a word or a question, such as "reconcile" or "add a customer", and the matching sections are listed. Click one to read it.
Getting help
If the manual does not answer your question:
- Click Settings → Help → Contact Support to open a support ticket from inside the program. If you are signed in to a Neo-Capital account on this computer, our replies appear in the same window and on your account page at neocapital.app. If you are not signed in, you enter your email address and the reply comes to you by email.
- Click Settings → Help → Report a problem to tell us about something that went wrong. The report includes your app version, operating system and license ID, never your books. Error details are scrubbed of names, amounts and text before they are sent.
- Email help@neocapital.app.